Featured Projects
A selection of complex initiatives spanning enterprise platforms, cloud systems, automation, data, and AI.

Enterprise Platforms & Governance
AI-Driven Requirements Automation & Knowledge Governance
Transforming chaotic meetings into transparent, actionable knowledge with intelligent AI automation.

Enterprise Platforms & Governance
Enterprise Project Management System Build & Governance
A centralized enterprise delivery and governance system built to eliminate fragmented intake, siloed execution, and low visibility across Operations, Engineering, Product, and Customer Success. The solution unified workflows through an Asana system-of-record integrated with Jira, supported by SOPs, traceability, and executive reporting to create predictable, scalable delivery.

Enterprise Platforms & Governance
Salesforce Service Cloud Migration
Migrated a healthcare SaaS support operation to Salesforce Service Cloud using an ITIL-aligned service delivery model. Implemented automated intake, intelligent routing, SLA tracking, and Jira integration to deliver real-time visibility and faster resolution.

Data, Analytics & AI Enablement
VOC Survey Redesign & Data Pipeline Modernization
Redesigned the Voice of Customer (VOC) survey model and rebuilt the backend data pipeline to eliminate neutral-response dilution, improve sentiment clarity, and deliver ML-ready data. The initiative modernized survey scoring, normalized the database schema, and introduced automated ETL to support predictive churn analytics and faster product iteration.
More Projects
Featured Projects
A selection of complex initiatives spanning enterprise platforms, cloud systems, automation, data, and AI.

Enterprise Platforms & Governance
AI-Driven Requirements Automation & Knowledge Governance
Transforming chaotic meetings into transparent, actionable knowledge with intelligent AI automation.

Enterprise Platforms & Governance
Enterprise Project Management System Build & Governance
A centralized enterprise delivery and governance system built to eliminate fragmented intake, siloed execution, and low visibility across Operations, Engineering, Product, and Customer Success. The solution unified workflows through an Asana system-of-record integrated with Jira, supported by SOPs, traceability, and executive reporting to create predictable, scalable delivery.

Enterprise Platforms & Governance
Salesforce Service Cloud Migration
Migrated a healthcare SaaS support operation to Salesforce Service Cloud using an ITIL-aligned service delivery model. Implemented automated intake, intelligent routing, SLA tracking, and Jira integration to deliver real-time visibility and faster resolution.

Data, Analytics & AI Enablement
VOC Survey Redesign & Data Pipeline Modernization
Redesigned the Voice of Customer (VOC) survey model and rebuilt the backend data pipeline to eliminate neutral-response dilution, improve sentiment clarity, and deliver ML-ready data. The initiative modernized survey scoring, normalized the database schema, and introduced automated ETL to support predictive churn analytics and faster product iteration.
More Projects
Featured Projects
A selection of complex initiatives spanning enterprise platforms, cloud systems, automation, data, and AI.

Enterprise Platforms & Governance
AI-Driven Requirements Automation & Knowledge Governance
Transforming chaotic meetings into transparent, actionable knowledge with intelligent AI automation.

Enterprise Platforms & Governance
Enterprise Project Management System Build & Governance
A centralized enterprise delivery and governance system built to eliminate fragmented intake, siloed execution, and low visibility across Operations, Engineering, Product, and Customer Success. The solution unified workflows through an Asana system-of-record integrated with Jira, supported by SOPs, traceability, and executive reporting to create predictable, scalable delivery.

Enterprise Platforms & Governance
Salesforce Service Cloud Migration
Migrated a healthcare SaaS support operation to Salesforce Service Cloud using an ITIL-aligned service delivery model. Implemented automated intake, intelligent routing, SLA tracking, and Jira integration to deliver real-time visibility and faster resolution.

Data, Analytics & AI Enablement
VOC Survey Redesign & Data Pipeline Modernization
Redesigned the Voice of Customer (VOC) survey model and rebuilt the backend data pipeline to eliminate neutral-response dilution, improve sentiment clarity, and deliver ML-ready data. The initiative modernized survey scoring, normalized the database schema, and introduced automated ETL to support predictive churn analytics and faster product iteration.





